Refund policy

If you have not downloaded a book, we will refund it, no questions asked. If you have downloaded it and the file is faulty or the book is not what its description promised, we will refund it too. If you downloaded it and simply did not enjoy it, we cannot.

A digital book cannot be handed back. Once the PDF is on your machine, a refund would mean giving away the book -- so the download is the point at which a sale becomes final.

The file is corrupt, incomplete, or will not open.

You were charged more than once for the same order.

The book is materially different from its description on the site.

You were charged but the order never unlocked, and we cannot fix the delivery.

Write to support@hmsdreamworld.com or use the contact form, quoting your order number and what went wrong. We aim to reply within one working day and to decide within three.

Approved refunds go back to the original payment method through Razorpay. Your bank usually takes five to seven working days to show it, which is outside our control.

A refund returns what you actually paid. Where a coupon was single-use, we will reinstate it so you are not out of pocket on the discount as well.

Please talk to us before raising a chargeback with your bank. It is nearly always faster, and we would rather fix the problem than argue about it through an intermediary.